International Clinical Behavioural Services (ICBS) is a private and independent mental health service. Most international insurance providers and some Dutch insurers reimburse our services, depending on your policy.

If you hold Dutch health insurance, please check your coverage directly with your provider before scheduling your first consultation with us. When contacting your insurer, include the following details:

• Psycholoog NIP (NL) reg. 232680

• AGB Code Practice: 94066435

• AGB Code Caregiver: 94109462

• KvK Number: 83644237

We are currently in the process of meeting full Dutch reimbursement requirements, and are expected to be fully compliant by Q2 2026.

Our fees for services can be found on our website's Fees page.

Click here for more information.

To confirm your session booking, full payment is required in advance, with the exception of our Free Initial Consultation. We work with Stripe, a secure online payment processing company that complies with applicable laws, including the General Data Protection Regulation (GDPR). You can review their Global Privacy Policy by following this link:

https://stripe.com/en-nl/privacy

Booking an appointment at ICBS is a simple and easy process that can be completed in just a few steps:

Step 0. Click on Book an Appointment.

Step 1. Select the type of appointment that you are looking for, such as individual therapy.

Step 2. Select your time zone.

Step 3. Choose a date and time that suits you.

Step 4. Enter your name, surname, phone number and email address.

Step 5. Pay for the session in full using our secure online payment system.

Step 6. Receive a confirmation email with all the details of your appointment.

If you encounter any issues during the booking process, please do not hesitate to contact us for assistance.

No. At ICBS, all administrative and indirect work involved in your therapy session, both before and after, is already included in the price. Additional fees apply for extra services, such as letters or reports.

Click here to see more information about the rates.

You can reschedule your appointment by providing more than 24 hours' notice before the original appointment date and time. If you need to cancel an appointment with less than 24 hours' notice, it cannot be rescheduled, and no refund will be granted.

However, if you cancel your appointment with more than 24 hours' notice, you will receive a full refund. Please note that if you miss your appointment without providing any notice, you will be charged the full fee for the session.

We offer therapy in English, Dutch, French, Spanish, Italian, Greek, Hungarian, Turkish, Persian (Farsi), Russian, Slovak, Arabic and Bulgarian. We are constantly working to expand our team of clinical psychologists to provide therapy in more languages.

At International Clinical Behavioural Services, we strive to provide the best care for our clients. However, we understand that there may be times when a client has a complaint about their treatment. If this occurs, we kindly request that you first speak directly with your clinician to discuss your concerns. In the event that you and your clinician are unable to resolve the issue together, a third party will mediate to help find a suitable solution.

We are committed to complying with the Wkkgz legislation and other laws and regulations in the healthcare sector, which are aimed at improving the quality of care for patients. If you would like more information about our commitment to these laws and regulations, please click here.

You can check and book directly through our online calendar (click here), which shows live, real-time availability for consultations. If a slot is visible, it means it is currently open and you can reserve it immediately without waiting list registration or pre-approval.

Both options are available. You can choose to attend sessions in person at our practice or online via secure video call, depending on your preference and needs. You are also free to switch between online and in-person sessions over the course of treatment if that is more convenient.

No, a referral is not required to begin therapy with us. You can book directly through our online calendar here. However, if you intend to seek reimbursement from your health insurance, some insurers may require a GP referral. Please check with your provider.

Yes. You do not need to know in advance which approach is appropriate. During intake, your therapist will assess your situation and recommend whether EMDR or other type of therapy is most suitable.

Yes. We understand clients may travel, relocate, or need breaks due to life circumstances. Therapy can be paused and continued later, either with the same therapist or another ICBS professional.

This is very common, and you are welcome to share it. We take extra care to work at your pace, build safety first, and adapt methods to avoid repeating past negative experiences.

Yes. A good therapeutic match matters. You may choose a therapist when booking, and if at any point it does not feel like the right fit, we can help you transfer to another clinician within our team.